Real cases, real emails
Stories
The strategy on the rest of this site, shown in action — in the actual emails. This is where you see how the resorts behave when you stand your ground, and exactly how the fight is won.
Email war
Kurt's Story
A Pueblo Bonito sales director took offense at MESCAM's advice to a couple and picked a fight. Read the full, unedited exchange as the credit-card strategy backs him into a corner.
Read the story Step-by-step how-toStopping Ryan
Built from a real Hacienda Encantada case: you cancelled in time, the resort refuses and sends you to collections. Here are the exact steps to take.
Read the story Q&A columnMESCAM Advice
Real reader emails and the replies they got — including the line that captures the whole site's attitude: 'you found out the bastards lied to you.'
Read the story